May 17, 2012

Creating Nonprofit Online Communities

Mashable has 5 Tips for Creating Non-Profit Online Communities. Go read the article for details, but here are the 5 bullet points:

1. The Cause is the Purpose
2. Listen
3. Choose a Platform that Serves Your Community’s Needs
4. Offer Great Value to Your Network
5. Use the General Networks as Beachheads

In my view as a journalist, the key point is #4. As you look to create an online community, figure out what value you can offer to the people you most want to reach. That can take all different forms, according to Holly Ross, Executive Director of NTEN: The Nonprofit Technology Network, quoted in the article: [Read more...]

Make yourself a digital curator

Steve Rubel writes today that we’re facing an “attention crash.” We have so many sources of information bombarding us, it’s impossible to keep up. That’s why we need someone to help us manage all that information. Rubel calls that person a digital curator.

Every high–interest niche will be met by digital curators who can separate art from junk online and present it in a very digestible form.

As a communicator, the question you have to answer is, “What am I doing to become a digital curator for all the people who share my interests?” We are at an important time when those curation roles are unfilled for 99% of niche interests. You have an opportunity to step into the void and help people find the information they really want. And you can do it even more effectively than the algorithm of Google, because you can personalize it for them.

Establishing yourself as a digital curator — a provider of information — for your organization’s customers (or clients, members, or donors) is the most important thing you can do as a professional communicator.

No idol necessary

Katya blogs about the Idol Gives Back campaign, the fundraiser organized by the producers of American Idol. It raised $70-million, but Katya has a great takeaway point:

“…remember, you DO NOT NEED AN IDOL to raise money. Idol is great for attracting a mass audience, and that audience is what led to the scale of the money raised, but it wasn’t Simon or Madonna who prompted giving as much as the compelling (and perhaps slightly exploitative, though effective) stories they showed about people in need on their show. While we’d all like an audience of that size, or a celebrity spokesperson, don’t despair if you don’t have an A-lister out promoting you.”

What a great way of putting it! Now, more than ever, the important thing is that you’re offering your community something valuable, and that you’re effectively communicating that value by telling great stories. Think of yourself as a journalist-advocate — telling stories for a cause, because you believe in that cause, and because the product or service you’re offering can make a difference to people.

On a smaller scale, organizations often get hung up on their own “local idols.” They spend so much time chasing after TV and radio and newspaper coverage, that they don’t realize how easy it is to communicate directly with the people who care the most. Sure, you still need local media coverage of your events. But if you take the time to cultivate your community online, you’ll be well-positioned to communicate important information when those “idols” of local media fail to come through for you.

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Why your small idea-driven organization should “go global”

Laurel Delaney at Marketing Profs points to a report that tells us, "In the future, there will be two kinds of enterprises: those that go global and those that die."  The report is long, but worth a look.  And it applies to you, even if you don’t have dreams of exporting products to another continent.

Here’s why: if you’re part of a small organization (whether a business or a nonprofit agency), you have something to offer people. If you don’t, you’ll soon be out of a job, along with the entire organization. Even if that "something" is ideas, it’s valuable to the world. And the value is almost never limited geographically.

I  was on a call yesterday with the directors of several small "regional centers,"  who deal with child abuse prevention issues. As I talked to them, I could tell they were excited about the opportunity to use their blogs as resources for people in their area.  I encouraged them to see their sites as extensions of their office — not merely telling about what the agency does, but doing it online. Even though these regional centers are geograpphically named, the resources they draw on are not limited to one area.  Their blogs will allow them to "go global" by drawing on worldwide resources in the area of child abuse prevention.

Your online presence should do the same thing.  Just as small manufacturers can easily "go global," a small organization with big ideas can become a part of a global community — importing good ideas from everywhere, and exporting good ideas to the rest of the world.

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